Level 3 - Team Leader/Supervisor

This qualification is ideal for those working in a first-line management role, have operational/project responsibilities or have a resonsibility for managing a team to deliver a clearly defined outcome.

Learners will develop the skills and knowledge needed to improve individual and team performance, support and develop individuals and teams to achieve objectives, as well as develop the ability to manage self and others.

Topics covered include leading and managing people, building relationships, operational management, project management, finance, decision-making and more.

Level 5 - Operations/Departmental Manager

Suitable for those managing teams or projects, who have a responsibility for achieving operational or departmental goals and objectives as part of their organisational strategy.

Learners will develop the skills and knowledge needed to improve individual, team and organisational performance, support and develop individuals to manage strategic change, as well as develop skills in business processes that could improve organisational effectiveness.

Units include finance, self-awareness, decision-making, operational management, project management, leading and managing people, communication and more.