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Outbound Communications
1 month free trial)
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1. Event-Triggered Messaging
Messages are sent automatically based on real events — job created, appointment scheduled, operative en route, on site, delayed, completed — or triggered by IoT devices such as sensors or buttons, as well as by SLA thresholds and custom rules.
Messages are sent automatically based on real events — job created, appointment scheduled, operative en route, on site, delayed, completed — or triggered by IoT devices such as sensors or buttons, as well as by SLA thresholds and custom rules.
2. Multi-Channel Delivery
Reach customers on the channels they already use — SMS, email, WhatsApp and more. No apps or portals are required.
Reach customers on the channels they already use — SMS, email, WhatsApp and more. No apps or portals are required.
3. Two-Way Conversations
Customers can reply in natural language to confirm times, share information, or ask questions. Responses can be captured against the task for a complete audit trail.
Customers can reply in natural language to confirm times, share information, or ask questions. Responses can be captured against the task for a complete audit trail.
4. Personalisation & Targeting
Customise content by service type, event, campaign or asset. Reuse templates and localisation options to keep messages consistent and on brand.
Customise content by service type, event, campaign or asset. Reuse templates and localisation options to keep messages consistent and on brand.
5. Compliance-Ready
Keep a verifiable log of what was sent, to whom, and when. Store attachments (e.g., notices, guidance, certificates) alongside the task record.
Keep a verifiable log of what was sent, to whom, and when. Store attachments (e.g., notices, guidance, certificates) alongside the task record.
Key Features
Outbound Communications automates notifications across SMS, email, WhatsApp and more — triggered by job events, SLA thresholds, or IoT sensors. Two-way conversations let customers respond naturally, while templates and audit trails keep everything compliant and on-brand.
Automated notifications
for scheduled works, updates, delays, and completions.
SLA and rule-based triggers
to prevent missed deadlines.
Multi-channel messaging
SMS, email, WhatsApp and more.
Two-way replies
in plain language — no apps/forms needed.
Templates & personalisation
by event, campaign or asset.
Standalone campaigns
for surveys, data collection, and compliance outreach.
Attachments & documents
e.g., notices, safety info, instructions.
Full audit trail
of messages and responses.
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