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Task Raiser
1 month free trial)
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1. Capture
Users report via QR, WhatsApp, email or portal, Task Raiser identifies who they are, where they are, and the asset involved.
2. Clarify
The assistant collects missing details with AI-driven questions.
3. Create & Route
A complete task is generated and sent instantly to the right team.
4. Real-time updates
Users see progress automatically
5. Feedback
Once resolved, users confirm the quality of the work
Do more with intelligent issue capture
Task Raiser gives you a powerful set of tools to collect complete, accurate information from any user, in any location — ensuring issues are raised right the first time.
AI-powered triage
Automatically identifies issue type and priority based on the conversation.
Multi-channel access
Capture requests directly from QR codes, email, authenticated portals, or individual asset email addresses.
Photo and image recognition
Attach and analyse images to understand the problem faster.
Duplicate detection
Avoid repeated tickets for the same issue.
Configurable workflows
Tailor messages, mandatory fields, and diagnostic steps per client or asset.
Multi-language support
Can support all languages out of the box.
Self-help suggestions
(FAQ/SOP snippets) before raising a ticket.
Evidence-by-default
Photos, timestamps, consented PII handling.
Fast setup
Works out of the box with standard FM templates with no integration required to get up and running.
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