With over 25 years of experience in the service sector  – Mark Brewer is considered a specialist voice for service-centric organizations; advising on how they can use technology to drive growth and business transformation at scale. Now the VP of Service Industries at IFS, Mark's unique evangelist position allows him to share a holistic view of industry trends, how they are driving ever-changing customer requirements, and what technology at IFS and beyond is available for organizations to create a connected, sustainable, and profitable service operation.