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10:30
  1. Technology & Smart Buildings Hub
    30 mins

    We believe we know how offices are used. But the data tells a different story. Across more than 600,000 workplace data points collected from multiple office buildings, consistent patterns emerge and they challenge many of the assumptions still guiding workplace planning today. Frustration around meeting rooms is common. The default explanation is lack of space. 

    But when behavior is analyzed in detail, the issue is rarely volume it is mismatch.

    • Mismatch between room size and meeting size.
    • Mismatch between distribution and demand.
    • Mismatch between design intent and actual work patterns.

    In this session, Hodan Aden presents how occupancy data and optimisation models can:

    • Replace subjective planning with measurable work patterns
    • Reveal why availability problems often occur despite sufficient space
    • Support right-sizing without compromising functionality
    • Improve both user experience and building performance

    Empire AI’s peer-reviewed research shows that it is possible to significantly reduce unnecessary meeting room area while maintaining availability. This is not about cutting space. It is about designing for reality. 

  2. Workplace Leaders Summit
    30 mins
     Aligning Space, Culture, and the Reality of Modern Work
11:00
  1. Collaboration Zone
    60 mins
    This workshop explores trauma-informed strategies to foster resilience, psychological safety, and emotional intelligence within LGBTQ+ communities and their allies. Participants will engage with case studies, interactive exercises, and evidence-based tools to strengthen communication, trust, and inclusive practices in both clinical and community settings. The session emphasizes actionable techniques for creating safe, supportive environments that empower individuals and teams, enhance well-being, and promote authentic leadership. Attendees will leave with practical strategies they can implement immediately to address minority stress, reduce barriers, and cultivate resilience in their professional and community contexts.
11:15
  1. Technology & Smart Buildings Hub
    30 mins

    Facilities management used to be simple: if nothing broke, you were doing a good job. Not anymore.

    AI is accelerating, sustainability is non-negotiable, and expectations keep rising. Staying reactive won’t cut it and invisibility is no longer a strategy.

    In this session, Rui Santos Couto, CMO at Infraspeak and one of the leading global voices in FM, challenges the industry’s comfort zone and lays out a new mandate for facilities managers: move from operator to orchestrator.

    Based on more than a decade working alongside FM leaders across Europe, Africa and Latin America, Rui explores how collaboration, artificial intelligence and sustainability are reshaping the role of FM at the centre of organisational performance. If you’re ready to stop firefighting and start shaping outcomes, this is where the shift begins.

  2. Workplace Leaders Summit
    40 mins

    Today's leaders must treat the workplace as a strategic asset, one that reflects its organisational value, attracts top talent, and remains competitive in a rapidly changing world.

    The key lies in understanding what employees truly want from the workplace. The multi-generational workforce is looking for an experience that is intentional, aligned, and purpose-driven.

    In this session, Jane Clay and Gurtake Singh from Gensler, the global architecture and design firm, will explore why experience is now the key driver of workplace value. Drawing from Gensler's 2026 Design Forecast, they explore what employees expect from the office today, from wellbeing-focused amenities and AR/VR smart tools to dedicated spaces for professional growth. 

12:00
  1. Culture, Health & Wellbeing Hub
    30 mins

    The future workforce isn't waiting, they're here now! So what do young professionals really want from work? Spoiler: it's not just ping pong tables. Join our panel of students and young professionals as they get real about mental health, meaningful mentorship, workplace culture, and what it takes to build careers worth having.

  2. Workplace Leaders Summit
    45 mins
    As workplaces become more complex, hybrid and increasingly data-led, Facilities Management is being asked to deliver far more than operational efficiency. Leaders are now navigating how data, technology and AI can support better decision-making, enable trust and accountability, and improve workplace experience, without losing sight of the human impact.
     
    This panel explores how FM is evolving into a strategic capability within organisations. Bringing together perspectives from facilities, responsible business and digital innovation, the discussion will examine how data and AI are shaping workplace performance, influencing behaviour, and helping organisations adapt to ongoing change. The session will challenge traditional measures of success and explore what meaningful, sustainable workplace performance looks like in practice today.
12:55
  1. Workplace Leaders Summit
    40 mins
    Today’s workplace leaders are expected to prove value, but many are still making high stakes decisions with incomplete visibility into usage, friction, and experience. In this keynote, Phil Davitt shares first-look insights from Eptura’s upcoming Workplace Index, a research program built from independent global survey research and proprietary platform data to identify where workplaces create (or destroy) value. You’ll leave with a practical approach to closing the “confidence vs. visibility” gap: the few experience metrics that matter, and how to turn them into decisions leaders can defend.
13:45
  1. Workplace Leaders Summit
    30 mins
    Session coming soon...
14:25
  1. Workplace Leaders Summit
    40 mins

    The UK’s Employment Rights Bill is set to introduce the most significant changes to employment regulation in decades and few sectors will feel its impact more acutely than Facilities Management. As a highly labour-intensive industry operating on tight margins, FM faces fundamental questions about workforce flexibility, cost, risk and long-term sustainability.

    This panel brings together voices from across the debate to examine what the Bill means in practice for FM employers, workers and clients. From changes to unfair dismissal rights and sick pay, to restrictions on flexible working models and the growing influence of unions, the discussion will separate political intent from operational reality.

    With perspectives both for and against the reforms, alongside an independent, fact-based lens, the session will explore whether the legislation genuinely improves outcomes for workers or whether it risks unintended consequences such as reduced opportunity, higher costs and structural change across the sector. Attendees will leave with a clearer understanding of the risks, trade-offs and strategic decisions FM leaders may soon need to make.

14:30
  1. Culture, Health & Wellbeing Hub
    30 mins

    We often hear inclusion described as a “nice to have.” It isn’t - In a climate of tight margins, talent shortages and rising expectations, organisations that overlook inclusion are overlooking performance.

    Inclusive workplaces attract and retain talent more effectively, reduce recruitment and attrition costs, strengthen client relationships, improve engagement and productivity, and ultimately deliver stronger financial results. Inclusion isn’t about ticking a box or polishing your values statement - it’s about building environments where people perform at their best.

    This isn’t just a conversation for large corporates with big HR teams. Whether you’re an SME, a growing business, or an established organisation, culture impacts your bottom line. Reduced absenteeism, higher engagement, stronger reputation, better collaboration - these aren’t “soft” outcomes. They’re commercial ones.
     
    Join us as we explore the data, challenge the myths, and share practical ways to make inclusion part of how your organisation succeeds. 

15:15
  1. Culture, Health & Wellbeing Hub
    30 mins
    This keynote explores how the next generation of workplaces must balance three imperatives: People (inclusion, wellbeing, and human experience), Planet (sustainability, circularity, and longevity), and Performance (workplaces as strategic drivers of innovation and growth). Drawing on global insights, research, and case studies, the session highlights how inclusive networks and collaborative innovation are shaping future-ready workplaces that are human-centered, sustainable, and globally connected.

    Key Takeaways:
    • Explore how diverse needs from inclusivity and wellbeing to sustainability and technology can be woven into a single design story.
    • Unlock the potential of People, Planet, and Performance working together to shape workplaces that thrive into the future.
  2. Workplace Leaders Summit
    45 mins
    Workplace culture is evolving fast, driven by shifting age demographics, changing expectations, and growing tensions around values, language and leadership. This UNHINGED session tackles the issues many organisations are debating behind closed doors… out loud.
  3. Technology & Smart Buildings Hub
    30 mins

    Most cyber training programmes look successful on paper, high completion rates, neat dashboards, compliance ticked. But what if the real risk is hiding in plain sight?

    In this talk, Neil Frost, CEO of Bob’s Business, argues that disengaged training doesn’t just fail, it creates false confidence. When people are bored, they don’t learn judgement, they learn how to get through the module as fast as possible.

    Drawing on 20 years at the forefront of security awareness, Neil explores why engagement isn’t a “nice to have”, but a critical risk control. He’ll unpack how boring, fear-led training actively trains the wrong behaviours and what high-performing organisations do differently to make security stick under real-world pressure.

    This is a practical, honest session for leaders who suspect their metrics look better than their reality and want to fix that gap before it turns into an incident.

10:30
  1. Culture, Health & Wellbeing Hub
    40 mins

    Workplace Reimagined, created by Bevi, has been bringing together end users across EMEA and the US for open, peer-led conversations under Chatham House rules. These sessions have created space for honest dialogue around the evolving world of work and the growing importance of workplace experience in shaping culture, performance, and belonging.

    This time, we’re breaking the mould.

    Join us for a special fireside chat hosted by Bianca Angelico, who will moderate a candid and thought-provoking discussion alongside Rod from UKTV, Chloe from LinkedIn, and Sarah from Lloyds Banking Group. Together, they will explore workplace experience through the lens of culture and strategy, asking whether it is simply another industry buzzword or a genuine business driver.

    Expect an open, engaging conversation that moves beyond theory to real-world insight, examining how organisations are reimagining the workplace to create environments where people can connect, collaborate, and thrive.

  2. Workplace Leaders Summit
    45 mins
    Conflict in the workplace
11:20
  1. Workplace Leaders Summit
    30 mins
    Session coming soon...
12:00
  1. Workplace Leaders Summit
    40 mins

    Social value is no longer a “nice to have” but for many organisations, knowing where to start or how to turn intent into impact remains a challenge. This panel brings together leaders from across social enterprise, workplace strategy, and global FM to explore how workplace and facilities management teams can move beyond tick-box commitments and embed social value into everyday decisions, contracts, and partnerships. From social impact procurement and supplier collaboration to delivering measurable outcomes for people, communities and the planet, the discussion will unpack practical approaches that work at scale and the critical role workplace and FM leaders play in driving meaningful, long-term impact across their organisations.

12:45
  1. Culture, Health & Wellbeing Hub
    45 mins

    As workplaces continue to prioritise wellbeing, safety, and performance, gambling related harm remains one of the least recognised risks. This session highlights how gambling can impact both employees and employers, influencing decision making, concentration, safety behaviours, culture, and overall organisational stability.

    The session explores how gambling harm can lead to unsafe shortcuts, reduced situational awareness, emotional strain, financial vulnerability, and compliance risks. Attendees will gain practical insight into how workplaces can recognise early signs, reduce stigma, and introduce supportive, preventative measures that protect people, performance, and organisational integrity.

13:40
  1. Workplace Leaders Summit
    45 mins
    Session coming soon...
13:45
  1. Culture, Health & Wellbeing Hub
    40 mins

    Tess is someone organisations turn to during periods of growth, acquisition or strategic change when culture is under pressure.

    For over 15 years, Tess has partnered with boards and executive teams across the public and private sector, known for her systemic approach to addressing root cause rather than surface level issues.

    Her research reveals that over 40 percent of senior leaders fail in the first 60 days of a new role because a critical piece is missing from how organisations onboard and integrate leaders.

    Today, Tess will share hot off the press insights into what truly makes or breaks senior leaders in those early days, drawn from her forthcoming book, Your First 60 Days.

14:30
  1. Workplace Leaders Summit
    40 mins

    What if the best FM solutions aren't in your country? Join our panel as we explore how facilities and workplace management practices differ across Europe. Borders divide countries, but the best ideas travel.

15:15
  1. Technology & Smart Buildings Hub
    30 mins

    Everything happens somewhere, and increasingly, things now happen in two places: physical and digital. This is the essence of the modern-day digitised workplace. The digital realm is increasingly being used to manage and control the physical space, and the effectiveness of this management is determined by how accurately these two realms reflect each other.

    In property and facilities management, our role is to provide spaces where activities can occur. We strive to optimise these spaces to meet the needs of their users in the most efficient and effective manner. Delivering the best service requires a precise and ongoing dialogue between the users of the space, the properties that house these spaces, and the entities responsible for their upkeep. Technology plays a key role in facilitating this conversation, but it does not create value on its own.

    This session will share insights and lessons learned on how to transform technological innovation into real business value by bringing people, data, and properties together. The goal is to create a truly modern digitised workplace.

  2. Workplace Leaders Summit
    45 mins
    A satirical look at the challenges women face in leadership today. From navigating unconscious bias to breaking through outdated workplace norms, this session shines a spotlight on the everyday obstacles women encounter on the path to the top. Expect honest reflections and bold insights into why gender equality in leadership is stilla work in progress and what can be done to change it.
10:30
  1. Workplace Leaders Summit
    30 mins
    Session coming soon...
11:15
  1. Workplace Leaders Summit
    45 mins
    What if the true return on investment wasn’t just financial, but emotional? This conversation rethinks success in the workplace, exploring the rise of relationship-based work, the power of transparency and equity, and the responsibility leaders have to create meaningful, purpose-led environments. From gender pay gaps to employee fulfilment and workplace transformation, this panel uncovers what today’s most forward-thinking organisations are doing to make work matter again.
  2. Culture, Health & Wellbeing Hub
    30 mins

    Culture isn’t what’s written on the wall. It’s how people feel at work, especially when things are uncertain.

    In today’s workplace, change is constant. New technologies, restructures, AI adoption, and shifting expectations ask people to adapt again and again. And in these moments, culture is revealed, not through values statements or engagement surveys, but through the emotional experience of everyday work.

    Despite decades of leadership models and culture initiatives, organisations continue to struggle with the same blind spot: emotion. Leaders often focus on the culture they want to prescribe, while overlooking the emotional signals that shape the culture people actually live.

    For some employees, change feels energising and full of possibility. For others, it creates anxiety, fatigue, or quiet disengagement. These emotions don’t just affect morale, they define trust, belonging and performance. Over time, they become the real culture of the organisation.

    This is where culture, health and wellbeing intersect, not as programmes or perks, but as outcomes of how emotion is led every day. When emotional signals are ignored, pressure builds, psychological safety erodes, and wellbeing conversations start far too late. When emotion is understood and addressed early, people feel safer, more engaged, and better able to cope with change.

    Drawing on the core ideas from Jennifer Bryan’s upcoming book, this keynote explores how leaders shape culture, intentionally or not, through the emotional experience they create in times of change. Jennifer reframes emotion as a leadership capability that directly influences culture, trust, and sustainable performance.

    This is about closing the gap between prescribed culture and lived culture, and giving leaders practical ways to lead emotion with clarity, confidence, and humanity so change strengthens culture instead of draining it.

12:10
  1. Workplace Leaders Summit
    45 mins
    Workplaces are evolving from static environments into dynamic ecosystems that shape how people connect, create and perform. As expectations around flexibility, inclusivity, and purpose continue to rise, the challenge is no longer just designing great spaces, it's aligning them with business strategy and human experience. This discussion brings together global workplace leaders to explore what defines the next generation workplace: how behavioural insight, inclusive design, and future-focused thinking are transforming the way organisations operate, engage and thrive.
12:45
  1. Technology & Smart Buildings Hub
    30 mins

    Facilities management margins are under increasing pressure — from competitive pricing, rising labour costs, and growing complexity across assets, contracts, and suppliers. Many organisations respond by investing in more technology, yet still struggle to see impact.

    In this session, Stephanie focuses on how better information, not more tools, helps FM leaders protect margins by improving reliability, purchasing decisions, and client advice, without adding headcount.

    You’ll take away:

    - What “data” really means in FM and why it drives margin erosion
    - How poor information increases admin, rework, and reactive maintenance
    - Practical principles for improving data quality and system design so people work faster and with more confidence
    - How to use existing asset, contract, and invoice information to make decisions more accurate and less manual

    The session closes with a real-life hard services example showing how an organisation used better information to reduce complexity, support less experienced staff, and create commercial headroom — without replacing their core systems.

13:00
  1. Collaboration Zone
    60 mins

    Can you design a workplace that works for everyone? In this hands-on workshop each group faces the challenge of creating a workplace that genuinely works for people with different needs, work styles, and backgrounds. One-size-fits-all might not be the answer? 

     

13:05
  1. Workplace Leaders Summit
    45 mins